Refund policy

At HONEY LYRA, your satisfaction is our priority. We want every piece you receive to make you feel confident, beautiful, and comfortable. If your purchase does not meet your expectations, we are happy to assist you with a return or refund according to the policy below.

Return Eligibility

We accept returns within 30 days after delivery.

To be eligible for a return, items must meet the following conditions:

  • Items must be unused, unworn, and in their original condition.
  • Items must include original tags and packaging.
  • Items must not have any signs of wear, washing, stains, damage, perfume, makeup marks, or alterations.
  • Order information or proof of purchase must be provided.

Returns that do not meet these requirements may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning your order. HONEY LYRA is not responsible for packages lost or damaged during return shipping without tracking information.

Refund Process

Once your returned item is received and inspected, we will send you a confirmation regarding your refund status.

If your return is approved:

  • Refunds will be issued to the original payment method.
  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Original shipping fees are non-refundable.

Exchanges

We gladly offer exchanges if you need a different size, color, or style.

Please contact us within 30 days of delivery to request an exchange. Exchanges are subject to product availability.

If the replacement item is unavailable, a refund will be processed according to our refund policy.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos showing the problem

Our team will review your request and provide the best possible solution.

Non-Returnable Items

The following items cannot be returned:

  • Final sale items
  • Clearance items marked as non-returnable
  • Gift cards
  • Items that have been worn, washed, altered, or damaged
  • Returns requested after the 30-day return period

Order Cancellation

Orders can be canceled within 24 hours after purchase.

After this period, your order may already be processed or shipped and cancellation may no longer be possible.

If your order has already been shipped, please wait for delivery and submit a return request according to our return policy.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

HONEY LYRA
Email: service@honeylyra.com
Phone: (301) 754-9946

HONEY LYRA — Feminine Elegance, Made for Every Beautiful Moment.